1. Introduction

Boonee Alus is committed to providing secure and reliable service for all customers. This document outlines our risk control procedures and after-sales customer service policies, ensuring compliance with international shipping regulations and protecting both the brand and our customers.

2. Risk Control System
2.1 Order Risk Scoring
All orders are automatically evaluated based on:
Payment method and history
Customer location and shipping address
Order value and frequency
Past chargebacks or suspicious activities
2.2 High-Risk Order Handling
Orders flagged as high risk are manually reviewed by the customer service team.
Actions include:
Verification of customer information
Contacting the customer for address confirmation or additional customs information
Temporary hold of order shipment until verification
2.3 Fraud Prevention Tools
We use automated fraud detection systems integrated with our payment provider.
Continuous monitoring of suspicious patterns such as multiple chargebacks, unusual order volumes, or invalid addresses.

3. After-Sales Customer Service Management
3.1 Refund & Return Policy
Refunds are processed in accordance with our official Return Policy (link to your website page
).
All return requests must include:
Original invoice or order number
Reason for return or refund
Photo evidence if applicable
3.2 Chargeback / Dispute Handling
Customers filing malicious chargebacks are flagged and monitored.
Steps taken:
Verify delivery confirmation and tracking information.
Contact the customer for resolution.
Provide evidence to payment processor if the dispute is fraudulent.
3.3 Customer Communication
Standard response time: within 24 hours for general inquiries.
Standard templates for common issues such as:
Shipping delay
Customs clearance issues
Refund/return instructions
3.4 Escalation & Documentation
All high-risk or disputed orders are documented in internal logs.
Escalation path: Customer Service → Risk Control Team → Management

4. Shipping & Customs Compliance
All international shipments comply with destination country customs regulations.
Customers are informed of any special requirements (e.g., South Korea Personal Customs Code).
Packages with customs issues are held and communicated to the customer immediately.

5. Contact Information
For any questions regarding this policy, customers can reach us at:
Email: support@booneealus.com