Shipping
Where can I see my order status?
Easily track your order after purchase regardless of the shipping location. Download the Shop app to track all of your orders placed through Shopify.
When will my order arrive?
We deliver within 1-3 days in mainland China. We also provide international delivery services. Usually it arrives within 7-15 days.
Do you ship internationally?
Yes! We ship to continental Europe, North America, and Asia via YunExpress.
Payment & Orders
Do you offer refunds?
All orders are refundable within 30 days for any reason. Please contact our support team to request a refund. Just send us an email.
- Return must be initiated within 30 days post purchase.
- Items must be in the original packaging
Do you offer gift wraping?
Yes! Let us know through the Order Notes in the Cart if you have any special requests like gift wrapping.
Is your packaging sustainable?
All of our packaging and the bottles themselves are biodegradable, so please be sure to dispose of them properly!
Product Care
What is your warranty?
For 1 years from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll send you a replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I take care of my new jewelry?
Daily Care
To keep your jewelry looking its best, remove it while showering, swimming, exercising, washing your hands, and applying any hair products, perfumes, or lotions. We take pride in the quality of our jewelry, but tarnishing may occur if you expose it to any of those products. Tarnishing can also be caused by your skin’s natural pH levels.
Cleaning Instructions
Do not use jewelry cleaner on your everyday, Vermeil, or Sterling Silver jewelry. Instead, clean your jewelry by gently buffing it with a soft 100% cotton cloth.
Storing Instructions
When you’re not wearing your pieces, store them in the pouch or box they came in. You can also hang them on a jewelry stand or carefully place them in a jewelry organizer.
Do you use ethically sourced materials?
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain.
We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future.
Contact
Still have questions? We're happy to help! Please email us at booneealus@gmail.com and we will get back to you within 24 hours.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.